Clear, limited use of volunteer information

Our secure account service stores your name, verified email address, cell phone number, and the information needed to secure your sign-in. The portal stores your account identifier, assigned roles, shift selections, waitlist and cancellation activity, attendance, volunteer hours, and the acknowledgment version accepted with each signup.

The portal also keeps transactional message and delivery status, account deletion requests, and limited records of authorized administrative actions. Service providers may process routine technical information such as IP address, browser type, timestamps, and diagnostic or security logs.

We use this information to create and secure accounts, manage shifts and waitlists, contact volunteers about their service, record attendance and volunteer hours, manage authorized portal roles, troubleshoot problems, prevent abuse, and prepare basic program reports.

Cell phone numbers are reserved for manual same-day contact. Email is limited to verification and operational messages such as confirmations, reminders, waitlist offers, schedule changes, cancellations, and shift instructions. We do not add portal users to a marketing list.

We use specialized service providers for secure identity and sign-in, portal data and server functions, transactional email, and web hosting. These providers process information only as needed to supply their services.

Authorized pantry personnel may view information needed for scheduling, rosters, communication, reporting, and access management. Public schedule pages show availability but not volunteer identities. We do not sell or rent personal information or use it for targeted advertising. We may disclose information when required by law or reasonably necessary to protect safety or the portal.

Our sign-in service uses cookies and short-lived tokens needed to maintain a secure session. The portal does not include advertising trackers or cross-site behavioral advertising.

We use authenticated sessions, role-based access, protected server functions, and service-provider security controls. No Internet service can guarantee absolute security.

Your profile and identifiable service history are generally retained while your account remains open. A signed-in user can update profile details, download their service history, cancel eligible future shifts, and request account deletion from the profile and privacy page.

Account deletion releases future assignments and removes the active account profile and account-linked portal records. De-identified service dates, statuses, and volunteer minutes may remain for aggregate reporting. Limited backups, security logs, and provider records may remain temporarily under applicable retention requirements. The portal removes finalized email delivery content from its delivery component after seven days and removes abandoned delivery records after 30 days.

Contact the pantry if you want inaccurate information corrected or have a question about this notice.

• Email: Pantry contact email coming soon
• Phone: Pantry phone number coming soon

We may update this notice when portal practices change. We will post the revised notice here, update the effective date, and provide a prominent notice when a change materially affects identifiable information.