Last updated September 12, 2026
What we collect
Your name, email address, phone number, account details, and volunteer activity, including shifts, waitlists, cancellations, attendance, hours, and signup acknowledgments.
We also keep messages, email delivery records, account requests, and staff action records. Service providers may collect technical details such as IP addresses, browser information, performance data, and error logs.
Children volunteering with a guardian
Parents and legal guardians can create private profiles for accompanying children of any age under 18. We store the child’s first and last names, guardian-reported age, guardian acknowledgment, bookings, attendance, and volunteer hours. A date of birth is not required. Guardians keep ages up to date and confirm children will be under 18 on their shifts. Authorized pantry staff can see the child’s name, reported age, attendance, and hours. Children do not need their own login or contact information; messages go to the guardian. Guardians can edit profiles, download each child’s hours, and archive profiles in My Family. Deleting the guardian’s account also removes these child profiles and their identifiable volunteer records.
Why we use it
To manage accounts and shifts, contact you about volunteering, record hours, prepare pantry reports, and keep the portal working safely.
Emails cover your account and shifts. Pantry staff may call or text you about same-day needs. We do not add you to marketing lists.
Who can see it
Authorized pantry staff can access information needed for their work. Providers that handle sign-in, data storage, email, hosting, and error monitoring also process information to run the portal. Public schedules do not show volunteer names or contact details.
We do not sell or rent personal information or use it for targeted advertising. We may share information when required by law or to address safety or security issues.
Cookies and security
We use cookies and browser storage to keep you signed in, protect your account, remember app preferences, and help the app load. Access controls help protect your information, but no online service is risk-free. We do not use advertising trackers.
Your choices and records
We keep your profile and volunteer history while your account is open. Use Profile and privacy to update your details or request account deletion. You can download your service history from your dashboard.
Deletion takes time to finish. It cancels future shifts and removes your sign-in profile and signup records. Any staff, board, or admin access must be removed before account deletion.
Past service history without your contact details and limited staff action records may remain for reporting and accountability. Some backups, security logs, and provider records may remain under their retention policies.
Questions and updates
Contact the pantry with privacy questions or to ask for a correction.
- Email: Pantry contact email coming soon
- Phone: Pantry phone number coming soon
We will post updates here with a new date and highlight important changes to how personal information is handled.